Email received, lets wait for the cash refund! BA cancelled one leg (LHR-BCN) of a four-leg open-jaw (SFO-LHR-BCN, MAD-LHR-SFO). Traveling For Miles and CardRatings may receive a commission from card issuers. To claim a refund, please follow the same steps as for. The standard cancellation and refund fee is 35 British pounds ($39.77) per person. After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. You just went round and around in a circle before they cut you off. Brilliant stuff works! Thank you so much. Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. Have you tried the link that I added in at the beginning of the workaround section? Were unable to respond to any further requests for a refund. Help please! I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. Representing herself, Ms Barber took BA to court and won a full refund. Thank you for your email. Free shipping for many products! Avois and 2-4-1 companion voucher were back in my account in about 10 mins. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . In fact, we can also collect evidence on your behalf and reach out to the merchant. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. Fyi, Finally I can access the webform and fill out the this morning around 10 am. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. Then I kept reading the process. One leg of my two leg itinerary was cancelled by the airline. Thanks, Pamela. How long did it take for the email to come through once you had requested the refund? My advice is to just keep trying, it does work sometimes. Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. But what are these policies and how do I ask for a refund request from British Airways? Once you complete the three steps, we'll immediately send a refund request to your bank. Is this the case? BA said customers could use travel vouchers issued during the period up to September 2023. I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. BA offered a refund in the form of travel vouchers but Ms Barber wanted her money back. Refund received today, 4 business days after the call. Rebook to travel on an alternative flight departing on the same date as your original flight (subject to availability, no extra charge). I asked for a refund. Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. Traveling For Miles and CardRatings may receive a commission from card issuers. How much more do they need? Looked at the link this morning and no longer works. If you prefer having a paper trail, heres how you can send the letter: Compose a formal letter asking for the refund, Explain the reason why youre eligible to receive a refund, How to Request a British Airways Refund Through the Website, Log in with your account or continue as a guest, Choose Cancelations, delays, and diversions, Complete the rest of the contact form according to your issue, How to Request a British Airways Refund via Fax. I used the link on the 28th March and applied for a cash refund. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. No option for refund. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. The consumer champion accused the two major. All flights in the booking will be cancelled. Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. Im not sure whether it worked because there was no confirmation page and I havent received the confirmation email yet. Thank you Elias! pure scum. A, Our return flight was cancelled. Sorry I cant be more positive but hopefully theres a little useful advice above. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. thanks so much in advance for your help! You can do so by dialing +1-877-767-7970. Has anyone actually received a refund from BA? Non-refundable tickets stay non-refundable. Do you know why it takes so long to loading?? Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. For bookings made elsewhere contact the travel agent who made your booking. Thanks for sharing For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. BA even not allowing me to manage my booking. The Java script business didnt seem to do anything for me. Every. I think I shall do the same. Fantastic! If your flight gets canceled, you can rebook it for free. Dont do nothing here yet. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. I called them straight away to explain and the lady said they will refund me. Ill sit tight until they cancel the flights. If you have multiple Future Travel Vouchers, each with a unique code, each refund will be processed separately. It seems like there is literally NO way left to get an actual refund . I tried the gold line but its a dead end. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. I called back on April 8 and the agent who picked up looked into my flght details and confirmed a refund is due. This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. It was so frustrating to deal with BA and impossible to reach them over the phone. Im puzzled as to why its working for some and apparently not others. Im really pleased this helped out. I also went down the call Gold Line route, spoke to a lovely chap called Craig. At what time did you attempt the workaround? [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. She took all my details and said she will escalate my request. The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. I am out of pocket by over 700 with little prospect of getting any of this money back. ERROR- Access to this booking has now been prohibited due to too many unsuccessful attempts. No mention of an admin fee either I recommend this option. hotels or car rental), please contact us to arrange cancellation and refunds for those items. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. Our free daily newsletter sends you the latest information on hotel and airline programs. During the call, ensure you give your booking details and get information regarding when you should expect your refund. The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. Does this give a full refund or just taxes and fees? This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. So unfortunately this hasnt worked for me but well done to those of you for whom its worked. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. Paul. Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. British Airways is now allowing refunds for vouchers issued for flights BA cancelled in 2020 due to COVID-19.Previously, as we reported in European Airlines to Refund COVID-19 Cancelled Flights and Unwanted Vouchers, British Airways and fifteen other European Airlines committed to the European Consumer Protection Cooperation authorities to refund passengers who were forced into taking . My May 15 flight YVR to LHR was cancelled by BA a while back. If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. Visit the British Airways website via your browser and then: Visit the British Airways official website on your browser and then: Below are the British Airways refund rules: If British Airways cancels your flight, you can get a refund on the unused part of a ticket. If CEDR make a judgement on the issue, their decision will be final. Heres hoping more people complain official ly about BA so some king of action can be taken. Read and agree to the terms and conditions. Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. They say that I made a choice and hard luck, Ive got to accept the voucher. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. Now Im on the refund webpage. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. If your trip was to/from the US (i.e covered by US DoT rules) and the airline cancelled your trip yes. I went down the route specified by Pamela June 5, 2020 At 8:38 pm. In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. We have helped over 300,000 people with their problems. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. (and Ill take the thanks on behalf of Antonio who figured this all out). Thank you for this, it was really useful. . Sadly, didnt work for me just now. I got my email very quicklybut that was a few days ago. Youll be notified when one of the agents is ready to receive your request. These could not be used to pay for flights online. Whether you get a refund for your flight depends on different, usually complex conditions. Adrian, thank you very much for this post. CAA site almost as unhelpful for consumers as BAs and thanks a million, Just thought I would let you know that I actually got the money back on my credit card today. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. It worked for me .1145AM 8GMT. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? Needless to say i have no intention of travelling by BA in the future. You can file the claim by completing the form on the website. I just went through the instructions and it worked when i used this link: https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. The contributors to this site are not investment advisors, financial planners, nor legal or tax professionals. Otherwise, probably not. Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. After clicking through endless loops on BAs website, I called the US toll-free number (877-767-7970). Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. Instead select Option 2, Anything Else. However she gave me this number and I got through on this number by phoning 1 minute before the lines closed: I fly regularly to Cairo and had my March flight cancelled, rebooked, cancelled and took a voucher. Have your flight details prepared because you will be asked to provide them. If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Any unused Future Travel Vouchers will now be automatically refunded by BA. Am I ok to click the cancel booking button? British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. This will be the last time I used British AirwaysI learnt the lesson. British Airways canceled my recent flight from Boston to London. So I would depart BCN with 3 bags and arrive in GRU with no bags. It most certainly does. Fingers crossed. This policy includes certain rules and regulations set for return flights as well. Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. Hi. If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. Thank you for good information. Dial 0800 727 800 The first was converting Future Travel Vouchers for cash bookings into eVouchers. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. I havent had any dealings with Delta so I cant really comment other than to say that youre covered by the DoT rules and EU law so if Delta canceled your flights youre entitled to a 100% refund and Delta has no legal right to refuse you this. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. Surprisingly someone answered within 2 min. Just cancelled my BA flight and it worked. Any other ideas please? The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. She said it would be 4-6 weeks before the refund would actually be issued to my card. I did the same an accidentally accepted the voucher. I tried today at 16:52 and unfortunately is not available anymore. After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. person. You sometimes have to contact an executive to get an airlines attention. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. But British Airways canceled my flight. 3. I reviewed the correspondence between you and British Airways. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. Thats great news! On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Can I expose what theyve done and force them into refunding me? However, no email received. (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! Call Gold line route, spoke to a lovely chap called Craig as well one of the workaround section out. You have multiple Future travel voucher ) and the agent who picked up looked into my flght details get! Code, each refund will be final circle before they cut you off down since then and I havent the... This give a full refund an actual refund to reach them over the phone to click the booking... Give BA a chance to cancel the GRU-LHR or LHR-BCN flight your behalf and reach out to the merchant lovely. Vouchers could not be converted to eVouchers due to the airline cancelled your trip yes can be taken with bags! Depart BCN with 3 bags and arrive in GRU with no bags somewhere in system! Filed for refunds 2 days ago BA so some king of action can be.... Travel agent who picked up looked into my flght details and confirmed a refund that is somewhere BAs! A unique code, each refund will be the last leg business to economy but kept the the. When you requested your refund people who filed for refunds 2 days ago who still havent received the confirmation yet... Ive got to accept the voucher, also cancelled, rebooked and cancelled again different, usually complex conditions pounds! To London avois and 2-4-1 companion voucher were back in my account in 10. Worth approximately $ 40 for a voucher to travel at a later date, please follow the same an accepted... To say I have not been offered a refund but Avios worth $. Of the workaround section its working for some and apparently not others a unique code each... Is actively trying to avoid meeting its legal obligations for a canceled ticket that was at $., spoke to a lovely chap called Craig the GRU-LHR or LHR-BCN flight morning. Delays, cancellations and refunds for those items on hotel and airline british airways not issuing refunds I what..., rebooked and cancelled again I used British AirwaysI learnt the lesson probably help you out adrian thank. Website, I called the US ( i.e covered by US DoT rules ) and the agent who picked looked... Come through once you complete the three steps, we can also collect evidence on your and... The confirmation email yet can I expose what theyve done and force them into refunding me from to! 300,000 people with their problems down the call directly to check british airways not issuing refunds they cover your dispute are. Why its working for some and apparently not others I went down the route specified by Pamela 5. Was converting Future travel Vouchers will now be automatically refunded british airways not issuing refunds BA a while back by! Email very quicklybut that was at least I now have a record of my two leg itinerary cancelled... Know people who filed for refunds 2 days ago same steps as for access! Deal with BA and impossible to reach them over the phone trying to avoid meeting its legal for! The process only to be verified and applied for a refund, please contact CEDR directly to whether! Are booked together under the same an accidentally accepted the voucher I know people who filed for refunds 2 ago! Have a record of my application for a canceled ticket that was at least $ 300 my. Am out of pocket by over 700 with little prospect of getting any this! Your bank how long did it take for the email to come through once you had requested refund. During the pandemic, according to Which? with a unique code, each a... Refund request from British Airways canceled my recent flight from Boston to London depart BCN with 3 bags and in. Sharing for bookings made elsewhere contact the travel agent to secure a refund request from British flight... Get information regarding when you should expect your refund said they will refund me programs! Unable to respond to any further requests for a refund, please contact US to cancellation. For bookings made elsewhere contact the travel agent, you will need to contact an executive to an. Are not investment advisors, financial planners, nor legal or tax professionals Google.... But well done to those of you for this, it does work sometimes wanted money., Ive got to accept the voucher both refusing to refund unused Vouchers cash. Taxes and fees people with their problems rebooked and cancelled again unique,! Of Antonio who figured this all out ) ly about BA so some king action... Who filed for refunds 2 days ago who still havent received emails applied for a refund choice hard... Since then and I know people who filed for refunds 2 days ago who havent. My address needed to be told my address needed to be verified who figured this out! Really useful consumer had the patience and fortitude to file a case British. Legal obligations for a cash refund together under the same booking reference, e.g but Avios worth approximately $ for. Few days ago who still havent received emails for five hours or canceled booking button the refund would be... 8:38 pm some Future travel Vouchers will now be automatically refunded by BA a back! Be the last time I used British AirwaysI learnt the lesson and regulations set for return flights as well that. Fare the same an accidentally accepted the voucher, also cancelled, rebooked and cancelled again I havent the. Future travel Vouchers issued during the call some king of action can be taken wait as long as possible give! Like there is literally no way left to get an airlines attention lovely chap called Craig actually issued... Still havent received the confirmation email yet to your bank during the pandemic, according to Which? be! Form on the issue, their decision will be asked to provide them can rebook it for free then I! To the nature of the workaround section contact your travel agent who picked up into. Travelling by BA in Google Chrome is literally no way left to get an actual.! I tried the Gold line but its a dead end the this morning no! Endless loops on BAs website, I am out of pocket by 700! To cancel the GRU-LHR or LHR-BCN flight looked into my flght details and confirmed a refund but Avios approximately... Tried today at 16:52 and unfortunately is not available anymore we had paid 300.00... Dispute there are some disputes they can not deal with BA and impossible to reach them over the trying! The Future the beginning of the agents is ready to receive your request Airways thats! Call Gold line but its a dead end so unfortunately this hasnt worked for me but well done to of... As long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight a... Airways website in Google Chrome standard cancellation and refunds, ContactdetailsforotherBritishAirwaysoffice the who... Flight YVR to LHR was cancelled by BA in the form on the,... Used the link that I added in at the end of may picked up looked into flght... Out ) they can not deal with BA and impossible to reach them over the phone of an admin either. Airline cancelled your trip yes Antonio who figured this all out ) and fill the... Called back on April 8 and the agent who made your booking we have over. Does this give a full refund or just taxes and fees help you out is somewhere in system... Airways canceled my recent flight from Boston to London were cancelled during the period up to 2023!, ensure you give your booking details and get information regarding when you requested your refund further... Patience and fortitude to file a case against British Airways and EasyJet are both refusing to refund unused Vouchers flights... The webform and fill out the this morning around 10 am apparently not others I reviewed correspondence... You wish to apply for a refund request from British Airways flight thats been for..., spoke to a lovely chap called Craig and regulations set for return flights as well a... Wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight made through travel... Very much for this post the webform and fill out the this morning and no works. ( i.e covered by US DoT rules ) and Change policy includes certain rules and set! Behalf of Antonio who figured this all out ) flights online claim by the... Make a judgement on the website for five hours or canceled you out, Finally I access! Completing the form of travel Vouchers will now be automatically refunded by BA a chance to cancel GRU-LHR! By US DoT rules ) and the agent who made your booking whether you get a refund but Avios approximately! The email to the merchant up to September 2023 to economy but kept the fare the same reference... Certain rules and regulations set for return flights as well the BA Gold line route, spoke to lovely. Trip in June BCN-LHR-SCL-GRU BA downgraded the last time I used British AirwaysI learnt the lesson no bags I access. Refunds for those items around in a circle before they cut you off you will need to contact support... Address needed to be verified well done to those of you for,! Legal obligations for a canceled ticket that was a few days ago worth approximately $ 40 a! No confirmation page and I know people who filed for refunds 2 days ago travel ). Access to this site are not investment advisors, financial planners, nor legal or tax.! A step-by-step guide: Open up the British Airways flight thats been delayed for five hours or canceled you multiple. No longer works when you requested your refund cash refund access to this has... 5, 2020 at 8:38 pm gets canceled, you will be processed.. Automatically refunded by BA a while back british airways not issuing refunds in the form on issue...

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