If you feel like you can find a solution without a rep, try searching the Suddenlink help page. Start Troubleshooter Or chat with us now to schedule. If you would like to keep your existing number when switching to Community Phone, please follow these steps: 1. Request Suddenlink to port your current number to Community Phone. . All times are central standard time (CST). The robo-rep will ask for your account number or phone number, then route your call to a human Suddenlink agent. (Review from Trustpilot). In response to the complaint, Suddenlink spoke with the customer on May 24, 2022, to acknowledge receipt of the complaint and apologize for any poor experience. - Two hours later there was no tech and no call. I told her I had no idea whose number that was and she apologized and said she'd change it in the system. Currently, your technician's ETA shows to be between 2:40pm - 3:40pm and is still a go for today. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. Curious what other providers are in your area? Did your connection drop just as you were about to headshot some chump in Fortnite? Do the right thing and at least call (or do it in person). Need help with your Suddenlink business account? File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. Suddenlink has business customer chat and phone support (+1-855-270-5527). Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. The daunting call rates, unsatisfactory customer service, and hidden charges just about round up the old brands reputation. You must have JavaScript enabled to use this form. If you cancel your account, close it, or even downgrade your services before you have completed the length of the Suddenlink contract to what you originally agreed, you will have to pay: Both of these are automatically applied to your account, and Suddenlink will charge whatever credit or debit card you have associated with your account. There is a charge for service calls unless the issue is caused by Optimum equipment. Your third option is to allow us to cancel your Suddenlink subscription for you, which also happens to be the most straightforward, fastest way to do it. Your best alternative - Community Phone, connects your landline phone to cell phone towers in your area, eliminating the need for internet or copper wire connections. If you are able to reschedule, you will be able to click the "reschedule" button. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. Note: drop-box payments can take 23 days to process. You may cancel your Subscription Plan within the first 30 days by contacting HelloTech support at support@hellotech.com or calling 1-833-369-1227. and our Their customer support is available 24/7 to attend to your problems or enquiries. If you dont want to deal with tiresome agents and salespeople over the phone or in-person, check out how effortless DoNotPays method is: It is as easy as one-two-three. Produce and print a label Click hereand type in your information. You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from MondayFriday and 9:00 a.m. to 6:00 p.m. on Saturdays. Customers have filed Suddenlink complaints, many of which have to do with billing issues. Did your screen go black just as you got to the squishiest part of your rom-com? All times are central standard time (CST). Then the system will send you to a rep. Premium installation includes assistance with Wi-Fi configuration of up to 6 devices and hardwiring of 1 device (must be within 6 ft. of primary data equipment). The technology, especially the type used for their cable service, is known for being exceptionally faster and reliable when compared to other DSL lines. Finally I got someone who was willing to listen to the situation, who introduced themselves more than once (Cynthia) and who checked my phone number in the system (apparently it still hadn't been changed from the earlier one that we hadn't ever heard of, even after the previous tech said that they changed it), asked me a security question, and confirmed that the correct number was and had been on my account. Suddenlinks cancellation policy is not customer-friendly, as you are charged a cancellation fee on confirming the cancellation. Note: If its your first time logging in, youll see a general snapshot of your account. Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. If youre moving to a new address, Suddenlink makes that easy for you. Thank you FairShake for representing the little people screwed over by corporations. View our rates. 1In Sapphire, North Carolina, Premium Fiber installation is offered at $200.00. In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. Select 'View details' for a real time update on when the technician will arrive. Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more! Check out what Community Phones customers say about them on review sites. So, they arbitrarily canceled my service appointment, left me on hold for 46 mins, then 61 mins before disconnecting. The unique thing about this coaxial lines is that they can carry higher bandwidth when compared to other bandwidth from other DSL or satellite companies. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. 5. It applies only to the monthly fees. Suddenlink has become synonymous with rude and unhelpful customer support. You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. to cancel your appointment? And you cant do it online. It makes me feel that Suddenlink has no faith in its customer base and will never accept our word at face value no matter what the situation is. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Hooray! The next dropdown will be the terminate account option. Log into your Suddenlink account. If youre not certain which service will work better for you, check our succinct comparison breakdown below: Typically requires a contract of minimum one year, DoNotPay Finds the Services Youre Underusing. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. Need a nerd to help you sort em out? With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. Your communication is a gift to us. ): 8:00 a.m.8:00 p.m. (CST) You can cancel your account with Suddenlink online or on the phone: Once this is over and your account is canceled you should receive a confirmation message. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). - I had to wait 7 days before an appointment was avilable. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. In two of our five chats, our questions were simple enough that Allie answered themno live rep necessary. Our technicians will not install and set up: To be ready for your appointment, please be sure that: Once you schedule an appointment, you will need to be home during the time window. Feel free to drop us another DM for further assistance. Our virtual credit card makes sure that youre not charged any auto-renewed subscription fees after a free trial comes to an end. They can as well help you terminate it from their end. Here youll be provided with your account details. Numerous surveys have revealed that people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees. Head over to our Optimum customer service guide to learn more. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. It costs $19.99 a month, and includes support for software problems that vanilla tech support doesnt cover. Inform them that you want to cancel your service and close your account. You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. Call Suddenlink tech support at +1-877-794-2724. Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. You'll then need to return your equipment by mail or in-person at a Suddenlink store. Then, click on the account details option. Submit a complaint and get your issue resolved. 6. You can reach a live, human Suddenlink representative by calling 1-877-794-2724 between the hours of 8:00 a.m. and 8:00 p.m. MondayFriday or 9:00 a.m. and 6:00 p.m. on Saturdays. they hung on on me 5 times before I finally got to the final customer retention person and here are some highlights of that conversation. This time the person on the phone was able to determine through his computer that it was an issue with the modem/router so we agreed to have a tech come out and replace it. If you are not home, the appointment will be canceled, and you will need to contact us to reschedule. She then asked to make sure that we needed a phone line serviced. Despite all these unique features about the Suddenlink services, there are still some subscribers who are experiencing frequent interruption and may wish to terminate their service. , you can count on this never happening again. Yes. We can also help you cancel those, too. If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Suddenlink, which is transitioning . Fiber installations may take longer and may require the technician to visit your home the day before the appointment to evaluate your installation needs. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. Problem: The "online" LED light never turned on. Do you really want Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. (Helpful dialogue: We can still be friends), No way to cancel without speaking to a rep. To cancel after the first 30 days, please call 1-833-369-1227. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} If youre in a different part of the country, heres a handy-dandy table with Suddenlinks support hours adjusted for your time zone. With DoNotPays virtual credit card generator, you can count on this never happening again. On the other hand, it still has a service speed disadvantage when you compare it to fiber. Also, their initiative to construct Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable. 2023 FairShake. Delayed by Suddenlink doesnt advertise a customer support email address and their reps told us there is no way to email them. These are specially designed for majorly cable TV purposes which have been embraced by some companies which Suddenlink is among to carry an uninterrupted digital data. Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. Follow the IVR prompts to reach a customer service representative. Most internet/phone/TV providers have a customer retention department that will try to keep existing customers business with special deals, including lower monthly payments. Stay updated on the latest products and services anytime anywhere. Options are great, and Suddenlink gives you all kinds of ways to send them money. To cancel your Suddenlink subscription: Go to the Suddenlink website. Enter your zip code below to find the right internet and TV service for you. This cost is based on what equipment you have used. Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation. All trademarks and service marks are the property of their respective owners. We don't need cable replaced, we don't even have phone service by Suddenlink, and all we want is to have the internet work since it's been an entire month of missed opportunites, being dropped from online groups because I have been unable to participate, missing potential interviews, emails not being sent because the connecton dropped before the send button could be clicked, etc. Here's how you can cancel your Suddenlink service subscription on its website: Log into your account Click on the Account section Find the Account termination option Confirm your choice Cancel Suddenlink via Phone Give a ring to Suddenlink's customer service on 877-694 9474 and request the cancelation of your subscription. Has your service with Suddenlink left you disappointed? She had no idea where the erroneous number came from either. That way, you can track all your recurring charges and locate the ones you forgot about. 3. Please select a date from the calendar to see available arrival windows. He told them he'd already been to the house, called me, replaced some wiring and a metal piece, and was done. It's not right what Big Business can get away with if we let them. Also, you can carry other account managing settings. Contact an Optimum Expert 24/7 with Chat or Customer Support. If you have a monthly subscription, this begins either on the first day after your . Before you call Suddenlink Communications about an issue, try some basic troubleshooting. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. An adult(18+) must be present for the full duration of the appointment. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. Otherwise, youll be calling when you should be sleeping or working. Suddenlink uses VoIP to provide phone service. HelloTech provides affordable, same-day on-site and 24/7 online tech support services such as computer repair, TV mounting, smart home installations, virus removal and more. Cloudflare Ray ID: 7a10c1ed1815a023 Suddenlinks recent glitches have made phone service anything but reliable for many of its customers. Share your photos and videos with others to prove the truth of your words. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Im curious if i could get a Modem/ router combo that will set me up to use the same hardware if that fiber dream ever comes true. I called again and requested another appointment which was made for Aug 4th from 8am-12pm. Please email us at help@communityphone.org or call us at 888-582-4177 if you would like us to come to you sooner. At 4:45pm the technician called and said that the closest node to . Then she asked for my ID access number, which I had already put into the system but repeated for her again, and she also said that was incorrect. When it comes to service, Optimum has you covered. If you fail to return the equipment or it has seen excessive wear-and-tear you will have to pay for whatever equipment was damaged or unreturned. I am not used to the customer being repeatedly accused of lying about a technician when I have no reason to do so. ^Greg" Payment may be requested when you are scheduling your appointment with a sales representative. It applies only to the monthly fees. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. The process usually includes these steps: Bring your contracts and other relevant account information, Take any equipment that needs to be returned with you, Talk to the salesperson in the store and hold your ground, Cancel Suddenlink With DoNotPay and Save Yourself Some Time, Set up a profile on DoNotPays website in a, Choose Find Hidden Money from the dashboard, When asked about the service provider, type in Suddenlink, Possible Problems When You Decide to Cancel Suddenlink, As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service, Any outstanding charges for equipment or other services will be added as well. Suddenlink should be called SuddenDisconnection or perhaps SuddenDisappointment or most accurately SuddenFrustration. {{data.TIME}}. You do not need to be home for this pre-assessment. there has been a lot of talk about fiber coming to my area, my local village has talked about supplying it and billing us with our utilities, Centrylink has said that they are planning it, considering they only offer 6, yes 6, mbps in my area. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I called once again to say that we have recieved neither. ): 9:00 a.m.6:00 p.m. (CST) Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. All rights reserved. Optimum provided Internet equipment (modem/router/gateway/Xtend), Optimum provided TV equipment (cable boxes, cable cards and Stream), Customer-owned modem/router/gateway/extenders, 3rd party devices (such as streaming devices, Tivo, etc. Want to cancel your service and close your account number or phone,. 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Also, you can also help you sort cancel suddenlink technician appointment out not charged any auto-renewed subscription fee appeared your... Tv, Satellite or phone provider Sapphire, North Carolina, Premium fiber installation is offered $... Us to reschedule, you will be able to click the & quot online. Reschedule & quot ; New customer & quot ; New customer & quot button. Your call to a rep, try searching the Suddenlink website its your first time logging in youll! Donotpays virtual credit card generator, you cancel suddenlink technician appointment also renegotiate your contract with Suddenlink here to reduce your bills. Call Suddenlink Communications about an issue, try searching the Suddenlink help page do you really Shortly! Will arrive 'View details ' for a real time update on when the will. Can carry other account managing settings subscribers addresses is very commendable communityphone.org or call sales! Will be able to click the & quot ; online & quot ; &! 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