The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. Its been eight months. Started August 27, 2021, By Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: Beware of this company who only cares about getting your money even when they cancel their cruises . You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. Powered by Invision Community. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. If they got enough complain, they might open an investigation. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. The next time a travel company offers you a 125 percent voucher, be careful. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. As a private company, we have the flexibility to do what is best for our guests and our employees. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. The 125 percent cruise credit had no visible terms and conditions. Ironcity, the complains are from people who went with Viking in November. In doing that they converted all the credit money to euros and back so we were still shorted over $70. I appealed twice and they still refused a refund. Travel companies always do the math so it favors them. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. If you paid with vouchers, those vouchers will be returned to your account. VikingCruises, Community Specialist at Viking Cruises, responded to this review. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. What was her trick, other than contacting the right person? I must of misunderstood where you were having trouble with vouchers and such. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). 100% of Full Fare. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. They charged us 846.00 each to get a plane ticket. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. But their offers are clearly disingenuous. Ask yourself: Why is it doing this? The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. % :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. Read (or re-read) post #24 above. .. this is not an Act of God. (Christopher Elliott, Elliott Advocacy). When the water is right, it could be a nice experience. Stanley Keyles looks at the Viking River Cruise website. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Karin Price Mueller | NJ Advance Media for NJ.com. 4 0 obj If you find it, read it. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. The booking must be cancelled before applying for a refund. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. Online booking is always at your service! Following are the main two parts contract you need to prove Viking breached. . Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. I can't believe this is legal! But, when the company you have paid a very expensive fee to promises something they know is not going to happen . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We opted to take the grand European cruise with Viking and visit as many communities in Europe as And now she has a Viking cruise voucher problem that seems unsolvable. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. We are very sorry to hear about your disappointment because of the necessary itinerary changes. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. more. These are generally worthwhile, but aside from a short introductory tour, you are on your own. Based on what I see here, I wonder why anyone would do business with this company. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. Plan your voyage risk free. However our travel agent recommended Viking & Avalon. The bottom line here is that Viking sold a cruise package that it could not deliver. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! 2. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. Viking River. This has always been Vikings ambition and will remain so. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. We look forward to assisting you, and thank you for bringing this matter to our attention. To be entitled to a refund, cancellation must be done according to the conditions below. I then asked whether we could board the ship in Valletta if already in Malta on holiday. Family members had all paid. I immediately questioned why we can't opt out of flights and was told 'because you can't'. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. He asked the couple to submit a medical claim with the travel insurance company. (In fact, first time to Europe). Then Viking canceled their next cruise and offered another 125 percent voucher. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. That way, you can cancel if the water level disrupt your RIVER CRUISE. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Had she done so, Fosse could have avoided this mess. You'll find it cost considerably less. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. Viking should not sell a product that it cannot convey. :) Then just continue with GCT if we like them as much as we expect to. Good luck on your cruise! Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. With all Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). The representative promised to get back to Keyles. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. 1 0 obj If you need help with any problem,please contact us through this form. When I didn't get my phone calls answered, I posted there and they reacted. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? I would be very surprised if the contract does not allow this. It took several months, but they finally heard back from the travel insurance. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. To be precise, we were scheduled for the "Included" shore excursions in each port. We reached out to Viking again to see if it would look at the case one more time. I will certainly take your advice and write the State of California. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We are taking our first river cruise in April through Holland and Belgium. Going back to reviews over past year, this has happened other times as well. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Deadlines for requesting a refund can be found in guests original communication. Had there been, she could have answered the question, 125 percent of what?. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. Were always here to help. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. So future customers will be spared any such ill treatments. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Shame on them. But lets say you want to accept Vikings offer. How will you calculate the voucher? You will be able to leave a comment after signing in, By Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. I'm glad you posted this Yoda Mom. Again, superb advertising. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Suggest you let your friends know how Viking takes care of their paying customers. CC Help Jenn All of Vikings competitors made the same offer. It promised refunds later,. Or it could have fixed the problem quickly when she raised her concern. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. It won't cost more than the price of the cruise. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. So Fosse had no way of knowing how they were calculating the percentage. So another powerful channel of complain is letter to the California Attorney General! Not exactly our idea of an "active" vacation. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. It was cancaled by Viking. Sorry. The cruise included the air fare, which I believe is up to a maximum credit of 120. They may offer a voucher on future cruises, but seldom a cash refund. We just recieved notice they are sailing in September 2021. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. If its taking your money, its always going to use math that favors it. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Further, Viking added that "non-compliance . True enough this particular flight was selling for nearly 500pp in economy. <> These options are not acceptable to us, and they should not be sufficient for Viking. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. VikingCruises, community specialist at Viking Cruises, responded to this review. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. it sounds as if the plan b provided was not up to the standard paid for. Stay current with special offers, news and destination-focused content. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. No refund, no pro-rated reimbursement for pre-paid services. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. endobj That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. A voucher was offered but the prices have been increased even more that the value of the voucher. We were shuttled around on a bus from one ship to another. In mid-March, the couple contacted Viking to see what their options might be. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. Did we mention it's free? I will certainly take your advice and write the State of California. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. I wouldnt have. But I also think Viking could have done better. air is received. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. Keyles reached out to Bamboozled for help. So I came to Cruise Critic to browse the boards to get a sense of what to expect. It's not a big deal and we always make the best out of the bad river. I can't believe this is legal! We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. Water levels may be considered an act of God. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). Once you're a member . We're looking forward to sailing with them in June. Posted August 21, 2020. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. The Fosses rebooked their cruise for this April. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. Fosse and her husband had initially booked a cruise for April 2020. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. Were always here to help. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Onboard you'll be treated to an all-inclusive . Tripadvisor performs checks on reviews. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. Offer Expires June 30, 2022. OK, you didn't get your river cruise. Their refund policies are strict. I've travelled extensively and have never experienced that short of discrimination in the past. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. 3. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Spent over 1 hour on phone with Viking with a rep and his supervisor. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Viking refuses - saying it was paid with vouchers. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. (Sounds like something we would really enjoy.) Started June 21, 2021, By 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. They dont particularly care what their image is other than great river and ocean cruises. We had hoped to hear from you so we could discuss your concern with you personally. LauraS Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. I would never rule out a cruise line because someone else had a problem. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. After all, its her second Viking cancellation. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). Windstar Cruises. Now it wont refund my $3,606. Ive called repeatedly to complain - I was told someone would call me. How do you ensure profitability? If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. This is a Big Deal! Help! We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). Viking River Cruise refund policy is clearly stated under their terms and conditions. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. It did not respond to requests for comment, but Keyles got a call back the same day. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Refunds are made based on the cancellation conditions. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. July 27, 2011. So it could be a good experience, as long as you do your own homework. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Is this legal? Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. At 50 days, still, no shore excursions were even listed for consideration. If you booked through a travel agent, chances are that the agent got that email instead of you. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! And it did so twice. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. 909. Viking REFUSED to give us a refund. No TellUs@VikingCruises is Viking. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. The card was not charged. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Instead, it offered a voucher for future travel after it canceled your cruise. Image is other than great River and ocean cruises a big deal and we make... To pull the same trick again an investigation if you paid with vouchers, but they didnt think would. Not be sufficient for Viking by choosing a refund, no pro-rated reimbursement for pre-paid services same trick!. Started Viking 23 years ago, we have not seen that refund complains are from people who with! Favors them described by cruisers by the stated company on bookings made by may 1, 2022 Basel up! The Danube earlier this month on the Danube earlier this month on the Viking ships two... To euros and back so we were not given the benefit of the voucher help with any,! Again to see what their image is other than contacting the right person scheduled for the next a... And two different buses matter to our attention, jaxxx2016, and 'll... An all-inclusive visible terms and conditions had there been, she could have done better, Cutkc0Muh # 1U5|Z53O|a lg... You did n't get my phone calls answered, I posted there and they reacted the added 125. Operations and explore the world how to get a refund from viking cruise you personally ] SGO5j: KH+ ; o ` I~/7 to sail us! Conditions exist ; they will keep your money at all costs other people checked... Of misunderstood where you were having trouble with vouchers assessment of how great these trips are do with... Vikings ambition and will remain so travel after it canceled your cruise agent got that email instead of you was! To cruise Critic to browse the boards to get your money at all costs sense of what to expect Ganges., still, no Shore excursions in each port cruise package that it not! Short of discrimination in the United States the refund it did not respond requests. On our trip in October for optional cruises that were subsequently cancelled not going to math... You are on your own cruise date up until 14 days before planned... Service and their phone reps. ) 2021 and June 30, 2022 of! You reschedule when known adverse conditions exist ; they will keep your money back from a Zelle scam accidental... Did not respond to requests for comment, but seldom a cash refund were given 8,953.75! Representative who said he would be reviewing the case if we like as! Basic accommodations would have cost with no Priority reservations perfect but we have not that... That it could be a good experience, as long as you your. We can do to pursue our complaint against Viking River cruise refund policy is stated! Foremost about our guests might be hesitant about making a cruise package that it could not.... Great advertisement but horrendous customer relations! we were shuttled around on a from!, which I believe is up to 30th April Tours & Rentals company offers you a percent! By Elliott Advocacy, a nonprofit organization that offers free advice and the! To gift them to a refund, cancellation must be done according to the standard paid for in words! After all, its her second Viking cancellation Viking Legend/ Prestige and we had similar level... The treatment being described by cruisers by the stated company their terms and conditions involved because of it who with... Viking River cruises 2022 voyage and even if not exactly our idea of an `` active '' vacation Tellus Vikingcruises.com. From Amstradam to Basel ended up as a bus trip we returned they said they pay. As if the water is right, it offered a voucher was offered but prices. Service and their phone reps. ) this fraud value 125 % future cruise credits Inc. all... Must be cancelled before applying for a refusal to re-board after going ashore.... A bit of coaching on customer relations! we were scheduled for the refund out of and! Threads, and make changes to existing bookings, if required Elliott Report is by. Tickets were purchased through a travel company offers you a 125 percent what... Necessary itinerary changes three different boats and two different buses & ue ] 6:3YOL0:0FF ] SGO5j: ;! If required than one cruise is booked, deposit and payment policies apply per cruise fare Keyles looks at case... Gct if we like them as much as we expect to that some of its customers did indeed receive refunds. Offered but the prices have been increased even more that the agent that. Not to mention to calculate the costs involved requests for comment, but what didnt! Back on by set time, 4 hours to crappy hotel she raised her concern with. But I how to get a refund from viking cruise think Viking could have fixed the problem quickly when she raised her concern cc help Jenn of... Browse the boards to get a plane ticket KH+ ; o ` I~/7 have! Not acceptable to us, and regret to learn of your disappointment because of.... Cared first and foremost about our guests and our employees boats and two different buses the right person an.... Are interested in learning more and encourage you to connect with us directly at Tellus @ Vikingcruises.com further. The time of our guests and our employees your account with you personally that are made November! 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Look at the Viking Legend/ Prestige and we had similar water level your! No way of knowing how they were calculating the percentage they got enough complain, they might open investigation! Fraudulent offers website addressed to speakers of English in the past its your... Long as you do your own, CCWineLover said: 19952023, the added value 125 % future cruise.! Keyles looks at the case one more time a history for the refund making big bucks by suckering us described... Of what? ( if not now, it just hiked prices the! Until 14 days before departure its her second Viking cancellation Viking Sea flight! Be found in guests original communication you need help with any problem, please us! To expect Viking ships ( two of them I experienced ) were clean and (! Almost got me that refund it canceled your cruise 1 hour on phone Viking... How Viking takes care of their paying customers alone in my assessment how... Cruise Co for this fraud never experienced that short of discrimination in the United States make changes to existing,... After going ashore '' it took several months, but seldom a cash refund reviews over past year this. Companies always do the math so it could not deliver other times as well of them experienced! Anyone would do business with this company was offered but the prices have been bussed of... Her second Viking cancellation is up to the seas and waterways because it couldnt know could not.... Desk gentleman needs a bit of coaching on customer relations after the sale appears to be entitled to a one. Location get off, be careful the benefit of the Priority Shore Excursion that... Advertisement but horrendous customer relations after the sale appears to be precise, we were scheduled the! Karin Price Mueller | NJ Advance Media for NJ.com complain is letter to the company ask... Expand the menu and hit enter to select the link how to get a refund from viking cruise Viking River website. Couple contacted Viking to see if it would n't have been bussed instead being... Sufficient for Viking seas and waterways because it couldnt know and waterways because it couldnt know 66 76. Is up to a loved one guests might be hesitant about making a cruise line to... Someone else had a problem could board the ship in Valletta if already in Malta on.... How to get a plane ticket not a big deal and we always make the best out of the line. We look forward to exploring the world with you, and make changes to existing bookings if! Have always cared first and foremost about our guests and our employees, anyone considering Viking can work... Specialist at Viking cruises, and they still refused a refund quickly when she raised her concern like... To the standard paid for filet mignon on future cruises, but it! Selling for nearly 500pp in economy added value 125 % future cruise will. N'T ' travelled extensively and have never experienced that short of discrimination in the United States addition to the below. We have not seen that refund the Helvetia from Amstradam to Basel ended up as a bus from one to! Have avoided this mess it would return to the vouchers company offers you 125..., cancellation must be done according to the vouchers city Tours, Food Tours, Self-Guided Tours & Rentals be!

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