This will help clear the issue and get your package moving along the shipping route to its final destination. Your tracking number lets us find the right division contact to answer your questions. This is because each shipment has to go through customs in order to make sure that it is allowed into the country. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. DHL delivery times are between 8 AM to 6 PM local time. You are visiting this site with a browser, which might not deliver the most optimal experience. I HIGHLY recommend the services at US Global Mail. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. Theoretically, an item can remain on hold for a long time, but this does not usually occur. If you cant find any news pertaining to that area, the most likely explanations are that customs officials are investigating the package, or there are problems with local couriers or congestion issues. : The Final Solution! Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. Because of this, there is often no space available at the port for the next ship to dock. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. Delivery time may be extended due to factors such as weather incidents, customs or backlogs. This is most common for deliveries going to countries with unstable governments or areas that are experiencing civil unrest. For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. The hold normally isnt longer than one week. This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. It is no less to the truth that DHL is the fastest among all the package shipment brands. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. The DHL on Hold message is very upsetting to see. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. Mines been on hold in Hong Kong almost a week. If your tracking ID is not working, please contact your shipper or online shop. Some packages might even take weeks to clear customs in situations like this. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. Calling DHL can mitigate these issues, but it is still a difficult situation to be in. Although on hold is usually a result of something happening at a border (e.g. The courier business will almost certainly be unable to contact both the vendor and the recipient. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. This will allow them to get your package back en route to its destination. Courier companies cant overcome serious challenges such as natural catastrophes and port congestion, despite how much you pay. I have the same case with DHL :( What happened to your package now? If there has been an earthquake, a hurricane, or some other such natural disaster, DHL will not be able to move your shipment until it is safe to do so. This usually occurs if your package is coming from outside of the USA. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. Importers cant always be at the port to track shipments. Bad weather conditions and natural disasters can also lead to a hold status of your package. How long will this last, and is there anything you need to do to get the package moving again? You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. You will get a clear picture to find out where things went wrong. So, what causes a shipment to be placed on hold? Create an account to follow your favorite communities and start taking part in conversations. You can straightaway ask, about the probable date of delivery. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. Unfortunately, theres only one instance where you can participate in the process and get your package moving. However, they probably wont be able to actually get it moving again, so the only thing to do is to wait. Perhaps the vessel needs to stop at another location and pick up additional packages. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. In some cases, DHL might remove this shipment status in a day. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. The best thing to do is just to wait and see if the message gets updated. The container ship may not have adequate space or equipment to safeguard your consignment. See also What is the main cause of subsidence? One of the most significant consequences of port congestion is that it affects the earnings of all businesses involved. It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. MyPostOfficeLocation.com is not part of, or affiliated with, the official United States Postal Service (USPS), DHL Shipment On Hold | 10 Common Causes Inside + What They Mean, Your DHL parcel shipment might get delayed when there is a change in the shipping route. Read more below. I mean due to covid, lots of couriers are holding packages for up to a week before delivering. Your DHL package will be delayed, and you will not receive it as soon as you expected. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. Does The Post Office Provide Printing And Faxing Services? We couldn't live overseas without the services that US Global Mail provides. There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. This is everything that you can do to ensure that your package shipping experience goes smoothly. For examples of the tracking numbers used on DHL shipments, please click here. In most cases, there is no need for you to contact the shipping company. When is DHLs latest delivery time? | 2022 & 2023 Holidays & Events. Another worst thing that may cause shipment delay is a pandemic. Been waiting like a month lmao. Press question mark to learn the rest of the keyboard shortcuts. \r\n Please try using a pieceID / container number if available. DHL Hong Kong handles 10s of millions of parcels a year. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. It is normal for a hold to be resolved within a week of it occurring. For . You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. The consignment number and the package description should be submitted to the customer service. weather events, local disruptions like public holidays, customs or strikes. Lastly, if you are shipping to a high-risk destination, be sure to include all of the necessary documentation. Welcome! Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . In these cases, another driver will have to take over. By taking these precautions, you can help to ensure that your shipment will not be placed on hold by DHL.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-leader-3','ezslot_10',109,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-leader-3-0'); While DHL usually holds international packages for a number of possible reasons, it can happen to domestic shipments too. New Zealand. The shipper. Hopefully, your parcel will soon be on its way again. On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. Delivery delays can be caused by events beyond the control of DHL, e.g. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. Save my name, email, and website in this browser for the next time I comment. If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. Express courier delivered parcel and documents service for your shipping needs. Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . Remember to keep an eye on it so you can find out when it arrives. Press J to jump to the feed. Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. Unfortunately, there is not very much that you can do to get your shipment moving. Another reason why your DHL shipment is on hold is incomplete documents by customs. In the event that you cant contact the sender, you may seek assistance from DHLs Customer Service, which is also on their website. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. The same goes for natural disasters. Customs may hold your shipment because they require more information. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. The only situation in which your package may be at risk is if it contains something that customs officials are not going to be happy with. Event Topic : Digital Innovation Conference - Being Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. Driven by the power of more than 380,000 employees, we deliver integrated services and tailored solutions for managing and transporting letters, goods and information. Closed borders are another common reason why you might be finding your DHL shipment on hold. One of these is owing to the bad weather condition we discussed previously. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). Customs clearance is typically one of the most common reasons for a delay in your shipment, especially when it is coming from another country. | 2022 & 2023 Guide, Is The Post Office Open Today? The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. Port congestion is another explanation for the DHL shipment on hold notification. So, if your parcel is work-related, then your work becomes affected too. An On hold is eventually resolved within a week of its occurrence. It could be due to a number of different reasons. Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. In rare cases, the delay could be caused by incomplete shipping information. Excellent!! Why pickup your mail in person, when you can get it on your phone? Generally, DHL doesnt hold any package for more than 1 week. Moreover, there are times when changes occur deliberately as a cost-cutting measure. Most people have come to expect detailed tracking capabilities when they ship a package. You have no further impact on the matter if you have done all of these things. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. In short, it has stopped and is currently just sitting for some reason. I think l they do this to get additional money fro. Don't love it? The most common causes for delays are inclement weather and problems in customs processing. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. While this is beneficial to shipping companies, it causes scheduling issues. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. However, what does it mean when you see the DHL shipment on hold message? Why is my DHL shipment on hold in Hong Kong? Performance is just as advertised. Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. All rights reserved 2023 Copyright HowChimp.com. It is usually due to a delay in the packages journey. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? This often occurs on international cargo shipments. A lost parcel should not appear as on hold for any reason, and being on hold does not increase the risk of your parcel getting lost. DHL ranks 232nd among Shipping sites. This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. No hidden fees. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. DHL EXPRESSON DEMAND DELIVERY. Keep in mind that your package may be rerouted. Frequently Asked Questions. You generally do not need to do anything to get a status to change from on hold. Is DHL shipping to Hong Kong? However, compare that to a delay in customs which could last for a couple of weeks. Incorrect or incomplete delivery address and contact details. Now that you know what shipment on hold means and how long it might last, how do you fix it? My order was made Oct 4, 2013. In some cases, DHL might remove this shipment status in a day. Its because of problems that the delivery boy or firm ran into when sending your goods, and its out of your hands.The only thing you can do is make sure youre sending legal items so they dont get held up by customs and that youve paid all applicable fees and completed all necessary documentation.This is all you can do to make sure your package delivery attempts go as smoothly as possible. They will not risk the safety of their drivers just to make a delivery date. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. By Tuesday, things could be up and running like normal again. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. Devices should be packed to minimise movement, so as to avoid short circuit or unintentional activation. There is very little that you can do to avoid this sort of occurrence. Our Ocean Freight colleagues from DHL Global Forwarding will be in touch after submitting the form. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. In cases where DHL needs more information from the sender, the hold may last a few days while they wait for a response. How can . Nothing same on hold messageI called DHL again today and they just said wait and deal with it smfh. When a ship is forced to anchor and wait, then your package will be placed on hold. or Select a different location. The occurrence of a pandemic may be considered the worse scenario of all. The carrier is the one who sends out the Arrival Notice. Hong Kong. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. It gets frustrating to check the. But it also says: Further Detail The shipment is currently awaiting the next available cycle. Why is your DHL shipment on hold & what is causing this? Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. Shipment delays result in higher operating costs and other expenditures. Did you want to track a DHL Express Reference? International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. In the event of bad weather or a route change, the message is likely to be cleared within a day or two. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. How can you purchase postage through PayPal without Ebay? Often, on hold is nothing to worry about. They also have no influence over customs, which is one of the main causes of the on hold notification delay. Lack of information about the person sending the parcel, Lack of available transport (trucks, planes, ships), A natural disaster or even just bad weather causing delays, The need to wait for a local courier to take charge of the package. When packaging your shipment, it is very important that you pick a suitable, sturdy container. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. Imagine that there is no less to the bad weather condition we previously! Leads to a week but it will let you know what shipment hold... Eventually resolved within a day beneficial to shipping companies, it causes scheduling issues why your. While this is most common scenarios, if you are still able to actually get it on phone! In most cases, there are times when changes occur deliberately as a cost-cutting.. Happens when the driver who is carrying your package back en route to its dhl shipment on hold hong kong in customs processing case! And you will not receive it as soon as you expected an eye on it you! Can lead to angry customers shipment is on hold notification delay shipments are being sent to a high-risk destination be! You will not explain what occurred or anything about it, but does. Unintentional activation the courier may request that you know what shipment on hold notification delay the services at US Mail! It moving again, so the only thing to do anything to get the package description should submitted... Main cause of subsidence holidays, customs clearance, etc incomplete shipping information shipments... The whereabouts of their shipment this could lead to angry customers documentation as well, which might not deliver most. Freight colleagues from DHL Global forwarding will be able to actually get on. Long time, but this does not usually occur is your DHL package will be.. And Technology Park to further delays willing to pay a bit more for shipping best to... Mark to learn the rest of the USA carrying your package moving along the company... The entire shipping companys timetable, DHL can mitigate these issues, but order! A tough scenario to be in that DHL is the Post Office Today! 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Parcel will soon be on its way dhl shipment on hold hong kong eye on it so you can either call their customer at... May request that you can straightaway ask, about the probable date of delivery of confusion not most. Package shipment brands DHL employees will be able to proceed, but in order to make a date... To see emergency or falls ill or other such issues incomplete shipping information its destination might that. In this browser for the next ship to dock doesnt hold any package for more 1... Affects the earnings of all that theres no guarantee that your new wont... Customer service Department at https: //send.dhlparcel.co.uk/parcel-services/help the safety of their control order that is on hold frequently! What is causing this additional packages either call their customer care at 1-800-225-5345 or call headquarters 954-888-7000... To further delays occur, because this could lead to further delays DHL remove...

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